West Coast Rod Holder: Privacy Policy
Who We Are
Our website address is: https://westcoastrodholders.com/.
We are West Coast Rod Holders, and our goal is to provide high-quality products and services related to rod holders.
For privacy-related concerns, you can contact us at info@westcoastrodholders.com.
What Personal Data We Collect and Why
1. Checkout Data (WooCommerce)
When you make a purchase, we collect:
- Name, Billing Address, and Shipping Address
- Phone Number
- Email Address
- Payment Information
Purpose of Collection
- Processing your order (e.g., sending confirmations, updates)
- Providing customer support and handling refunds
- Complying with legal or tax obligations
- Improving our store offerings
Retention Period: Order information is typically retained for 7 years for tax and accounting purposes (or as required by local law).
2. Contact Forms (Elementor)
When you submit a contact form, we collect:
- Name
- Email Address
- Message Content
Purpose: Customer service (responding to inquiries, support requests).
Retention Period: 6 months, after which submissions are deleted unless required for ongoing inquiries or legal reasons.
3. Comments
When visitors leave comments, we collect:
- Data shown in the comments form (e.g., name, comment text)
- Visitor’s IP address
- Browser user-agent string (to help with spam detection)
An anonymized string created from your email address (a hash) may be sent to the Gravatar service to determine if you are using it. See Gravatar’s privacy policy.
Retention Period: Indefinitely, to recognize and approve follow-up comments automatically.
4. Media
If you upload images, avoid including EXIF GPS data. Other visitors can download and extract location data from images on the site.
5. Cookies
Our website uses cookies to:
- Track cart contents during your browsing session
- Remember login sessions and preferences
- Provide analytics and enhance the visitor experience
- Protect the site against spam and malicious bots (e.g., via reCAPTCHA)
Below is a sample list of cookies that may be set when you visit or interact with our site. Specific cookies and their lifespans can vary depending on how you use the website.
Necessary Cookies
- PHPSESSID (Domain: westcoastrodholders.com)
Stores a unique session ID for managing user sessions. Expires at end of session. - rc::a / rc::c (Domain: google.com)
Used by Google reCAPTCHA to identify bots. - wpEmojiSettingsSupports (Domain: westcoastrodholders.com)
Checks if your browser can display emojis properly. Expires at end of session.
Analytics Cookies (Sourcebuster)
- sbjs_migrations, sbjs_current_add, sbjs_first_add, sbjs_current, sbjs_first, sbjs_udata, sbjs_session
Identify and store the source of a visit (referral data). Typically expire at session end or after a short interval.
WooCommerce & Cart-Related Cookies
- wc_cart_hash_…, wc_fragments_…
Keep track of cart contents; some expire after the session, others persist to remember cart items if you revisit.
JetPopup
- jetPopupData (Domain: westcoastrodholders.com)
Tracks data for popup displays. May not expire or is set to never expire.
You can modify or delete cookies in your browser settings at any time. For details, consult your browser’s documentation.
MailPoet Newsletter & Emails
If you subscribe to our newsletter, log in as a member, or purchase on our site, you may receive emails from us.
- We only send emails you have signed up for or that pertain to services provided (e.g., order updates).
- We use your name and email address, and may log the IP address at signup to prevent abuse.
- We send emails using the MailPoet Sending Service, which can track opens and clicks to improve newsletter content.
No identifiable information is tracked outside this website except for the email address.
MailPoet Cookies
- mailpoet_page_view (expires after 3,650 days)
Tracks the last time a subscriber viewed any page on the site. - mailpoet_revenue_tracking (expires after 14 days)
Tracks which newsletter led to a click-through and subsequent purchase. - mailpoet_subscriber (expires after 3,650 days)
Tracks subscriber engagement. Used when logging in, signing up, or placing an order (with user’s opt-in). - popup_form_dismissed_{$formId} (expiration varies)
Tracks if a user has dismissed a form (popup, slide-in, or fixed bar) to avoid re-displaying it.
WooCommerce Data Collection
While you visit our store, we’ll track:
- Products you’ve viewed (e.g., to show recently viewed items)
- Location, IP address, and browser type (e.g., for estimating taxes and shipping)
- Shipping address (to estimate shipping before you order)
We’ll also use cookies to keep track of cart contents while you browse.
When you purchase from us, we ask for:
- Name, billing & shipping addresses, email, phone number, payment details
- Optional account information like username and password
Purpose
- Sending information about your account and order
- Responding to refund requests and complaints
- Processing payments and preventing fraud
- Setting up your store account (if requested)
- Complying with legal obligations (e.g., taxes, accounting)
- Sending marketing messages (if opted in)
Retention
Order information is retained for [Insert number] years for tax and legal obligations. Comments or reviews remain unless you request removal.
Who on Our Team Has Access
Administrators and Shop Managers can access:
- Order information (what was purchased, when, and shipping details)
- Customer information (name, email, billing, shipping info)
They can fulfill orders, process refunds, and support you.
Who We Share Your Data With
Payment Processing: Clover
We use Clover to process payments. Your data is shared as necessary to complete transactions (e.g., purchase total, billing info).
Spam Detection
Comments may be checked through an automated spam detection service.
MailPoet
Data is shared with the MailPoet Sending Service to deliver newsletters and track performance metrics.
Smush (Image Optimization)
- Smush sends images to WPMU DEV servers for optimization.
- EXIF data may be stripped or returned as-is but is not stored on WPMU DEV servers.
- Stackpath (CDN) may store web log info (IPs, UA) for 7 days.
- Smush uses Drip for admin email subscriptions.
Really Simple Security
This plugin and its add-ons do not process personally identifiable information. See their privacy policy.
How Long We Retain Your Data
- Comments: Indefinitely (unless you request deletion).
- Contact Form Submissions: 6 months.
- Order Information: 7 years or as required by law.
- MailPoet Subscribers: Until you unsubscribe or request removal.
What Rights You Have Over Your Data
If you have an account or have left comments, you can request:
- An exported file of the personal data we hold about you.
- Erasure of personal data we hold, except data required for legal, administrative, or security purposes.
To exercise these rights, contact us at [Insert contact email].
Where Your Data Is Sent
- Visitor comments may be checked by automated spam detection services.
- Data (e.g., IP, purchase details) may be sent to Clover, MailPoet, Stackpath, and Google reCAPTCHA.
Data may be transferred and processed outside the EU. We rely on contractual clauses or other legally approved mechanisms to ensure data protection.
How We Protect Your Data
We use a combination of:
- SSL Encryption
- Secure Payment Gateways (e.g., Clover)
- Access Controls to ensure only authorized personnel handle your data
- Regular Security Updates and Malware Scans
What Data Breach Procedures We Have In Place
In the event of a data breach:
- We will investigate immediately and notify affected users within [72 hours] if legally required.
- Our incident response team will secure the site, identify vulnerabilities, and remediate any issues.
Additional Information
Third Parties We Receive Data From
We may receive data from:
- Clover (payment validation)
- MailPoet (newsletter subscription status)
- Stackpath (via Smush CDN logs)
Automated Decision-Making
We do not use automated decision-making or profiling systems without human intervention.
Really Simple Security and Its Add-ons
These plugins do not process personal data. See their privacy policy for more details.
Jetpack and Shipping Extensions
By using Jetpack or WooCommerce shipping extensions (e.g., ShipStation), you may be sharing data with external services. Learn more:
Changes to This Policy
We may update this policy from time to time to reflect operational or legal changes. The latest version will always be available here.
Contact Us
For questions about this policy or your personal data, please contact us at:
Email: info@westcoastrodhlders.com
Effective Date: January 2025
